New customer here and I'm unable to make calls | iD Mobile Community
Skip to main content
Question

New customer here and I'm unable to make calls

  • October 1, 2025
  • 1 reply
  • 24 views
L
New Contributor

Hello.  I moved to this mobile provider as I had poor service with my last provider, but now I cannot make phone calls as have no signal, even though the map says there is good signal where I live.  How do I cancel the 12 month contract I have signed up for as it is not fit for purpose? 
Thanks.

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 1, 2025

    Hi there ​@Louisec, sorry to hear that. When did you switch to us and did you switch your number to us?

     

    Are you looking for us to investigate further, or set on leaving?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement