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Louisec
New Contributor
October 1, 2025
Question

New customer here and I'm unable to make calls

  • October 1, 2025
  • 1 reply
  • 38 views

Hello.  I moved to this mobile provider as I had poor service with my last provider, but now I cannot make phone calls as have no signal, even though the map says there is good signal where I live.  How do I cancel the 12 month contract I have signed up for as it is not fit for purpose? 
Thanks.

    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    October 1, 2025

    Hi there ​@Louisec, sorry to hear that. When did you switch to us and did you switch your number to us?

     

    Are you looking for us to investigate further, or set on leaving?

     

    Thanks,

    Tyler

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