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zoepalmer
New Contributor
October 17, 2025
Question

no customer services available

  • October 17, 2025
  • 3 replies
  • 41 views

Live chat is sending me in circles with no agents available. I tried to switch my contract but have somehow ended up with two sims / plans. I need to cancel urgently but cannot get in touch with any customer support at all,

    3 replies

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    October 17, 2025

    Hi ​@zoepalmer 

     

    Thanks for getting in touch. 

     

    We are sorry to hear this has happened. 

    Are you looking to cancel your order or your previous plan?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    zoepalmerAuthor
    New Contributor
    October 17, 2025

    I need to cancel the new plan as it’s not needed, and I have now managed to switch my existing plan to a cheaper one 

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    October 17, 2025

    Thank you. 

     

    The quickest way to cancel the order would be to speak to the team on 0207 139 1397 or Live Chat here. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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