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Question

no customer services available

  • October 17, 2025
  • 3 replies
  • 32 views

Live chat is sending me in circles with no agents available. I tried to switch my contract but have somehow ended up with two sims / plans. I need to cancel urgently but cannot get in touch with any customer support at all,

3 replies

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  • iD Mobile Employee
  • October 17, 2025

Hi ​@zoepalmer 

 

Thanks for getting in touch. 

 

We are sorry to hear this has happened. 

Are you looking to cancel your order or your previous plan?

 

Thanks, 

 

Natalie 


  • Author
  • New Contributor
  • October 17, 2025

I need to cancel the new plan as it’s not needed, and I have now managed to switch my existing plan to a cheaper one 


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  • iD Mobile Employee
  • October 17, 2025

Thank you. 

 

The quickest way to cancel the order would be to speak to the team on 0207 139 1397 or Live Chat here

 

Natalie