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Community Member
Aug 13, 2026 6:56 PM UTC
Question

no network issues constant can not call

I have constant issues with signal 

 

    1 reply

    Zandile M
    iD Mobile Employee
    iD Mobile Employee
    Aug 15, 2026 9:14 AM UTC

    Hi ​@AnnaSz   

     

    Thank you for getting in touch with us, and I am so sorry that you are having signal issues. 

     

    In the meantime, you can check the coverage in your area using the link below:

    https://www.idmobile.co.uk/help-and-advice/coverage

     

    You may also find it helpful to try the following steps:

     

    Reinsert your SIM card

    Try your SIM in another phone

    This will help determine whether the issue is related to your handset or the SIM card.

     

    For iPhone (iOS) – Reset Network Settings:

    Go to Settings → General.

    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.

    Confirm the reset when prompted.

    Once complete, return to the home screen and restart your iPhone.

     

    For Samsung – Reset Network Settings:

    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.

    Turn Select Automatically on or off.

    Alternatively:

    Go to Settings → General Management → Reset → Reset Network Settings.

    Confirm by tapping Reset Settings.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

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