Hi ​@saxtonas 

Thank you for getting in touch.

We are sorry to hear of the issues you have been experiencing with the service. 

Can you please provide some example postcodes of where you experience problems and if you are using 4G or 5G.

Thanks

Natalie

Ex169dn, ex16 4ba, ex8 4ll, kt24 6pf, cr3 6ba all mostly 5g, EX6 8PA(4 & 5g) tq13lf (4 & 5g). Data is poor, voice is no service here in ex16 tq1 today

Ex169dn, ex164ba, ex84ll, kt246pf, ex68pa, tq13lf, cr36ba. Mostly 5g except ex1, ex6 and tq1 where I have tried 4g today

I have answered this twice now but it does not show here... Was my answer received?

Thank you 

When checking the postcodes, this is what we are advised. 

There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Thanks 

Natalie 

That does not resolve the problem. It cannot be true that every postcode i visit, at any time of day, is experiencing high volumes. Is there a solution to my issues? Should I stay with ID or leave to get a better service? 

Hi ​@saxtonas, I am so sorry for what you are experiencing. Upon checking the coverage at EX391UY I can confirm that it is Excellent Outdoor and Good Indoor on 4G. Meaning that you should be able to use your services, kindly try to rest your network settings and try the sim on another device.

-Isa🎀