no service anywhere, any android device

Forum|Forum|11 months ago
October 10, 2025
7 replies
84 views

My I've had poor mobile internet for weeks, now I'm getting 'no service' for telephony, even when there is mobile internet. I tried it in multiple large towns in Devon and Surrey and it's the same. I swapped the SIM card from Samsung A16 back to Oneplus 6 and still no service. I tried network reset, the same, I tried rebooting phones, the same. I'm ready to ditch ID any minute. Can this be fixed?

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Natalie W

iD Mobile Employee

Hi @saxtonas

Thank you for getting in touch.

We are sorry to hear of the issues you have been experiencing with the service.

Can you please provide some example postcodes of where you experience problems and if you are using 4G or 5G.

Thanks

Natalie

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saxtonasAuthor

Active Contributor

Ex169dn, ex16 4ba, ex8 4ll, kt24 6pf, cr3 6ba all mostly 5g, EX6 8PA(4 & 5g) tq13lf (4 & 5g). Data is poor, voice is no service here in ex16 tq1 today

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saxtonasAuthor

Active Contributor

Ex169dn, ex164ba, ex84ll, kt246pf, ex68pa, tq13lf, cr36ba. Mostly 5g except ex1, ex6 and tq1 where I have tried 4g today

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saxtonasAuthor

Active Contributor

I have answered this twice now but it does not show here... Was my answer received?

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Natalie W

iD Mobile Employee

Thank you

When checking the postcodes, this is what we are advised.

There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Thanks

Natalie

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saxtonasAuthor

Active Contributor

That does not resolve the problem. It cannot be true that every postcode i visit, at any time of day, is experiencing high volumes. Is there a solution to my issues? Should I stay with ID or leave to get a better service?

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Isa M

iD Mobile Employee

Hi @saxtonas, I am so sorry for what you are experiencing. Upon checking the coverage at EX391UY I can confirm that it is Excellent Outdoor and Good Indoor on 4G. Meaning that you should be able to use your services, kindly try to rest your network settings and try the sim on another device.

-Isa🎀

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