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Dornoch
Community Member
Community Member
February 13, 2025

no sound for outgoing calls and not recieving incoming calls

  • February 13, 2025
  • 12 replies
  • 396 views

It’s just becoming a bit of a joke now, at the point now where I cannot make a phone call all day  due to the lack of service from ID mobile. No sound at all for outgoing calls, we have three contracts with ID mobile in the house and all three of them have been having this issue for months now and we are getting nowhere with trying to sort it. 
 

some days we aren’t even receiving incoming calls, no notification of a missed call either 

    12 replies

    New Contributor
    April 7, 2026

    thank you I have done this, also it is an iPhone and esim so I cannot add sim to another phone.

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@simini,

     

    Thanks for letting me know. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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