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Community Member
Kayleighmarie13
Community Member
July 9, 2026

PAC CODE to new provider is not working?

  • July 9, 2026
  • 1 reply
  • 17 views

I’m currently leaving ID mobile and received my PAC code but it’s not working with my new provider?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 9, 2026

    Hi ​@Kayleighmarie13, 

     

    Thank you for reaching out.

     

    We're sorry to hear that you're having trouble using your PAC code with your new provider.

     

    Please note that if you've requested a PAC code, you should not also request a 30-day disconnection, as this can interfere with the number transfer process and may prevent the PAC from being used successfully.

     

    To allow us to review your account and determine why the PAC isn't working, please contact us via Live Chat or send us a direct message through one of our social media platforms. A member of the team will be happy to investigate this further and assist you.

     

    Owethu

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