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Community Member
August 10, 2026
Solved

query cancellation of contract

  • August 10, 2026
  • 1 reply
  • 20 views

I want to cancel my contract and do not require a PAC or STAC

    Best answer by Marquerita T

    Hi ​@K wilson.

     

    Thanks for your post. We only offer three cancellation methods:

     

    Cancel with a STAC code to cancel immediately without keeping your number. You’ll need to provide the STAC code to another network (not iD Mobile). If you don’t use the STAC code with a different provider, your account will stay active. Please don’t choose this option if you can’t provide the STAC code to another provider.

     

    Cancel with a PAC code to transfer your number to a different network.

     

    30‑day disconnection, where you continue using the service until the contract disconnects after 30 days.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    1 reply

    iD Mobile Employee
    August 11, 2026

    Hi ​@K wilson.

     

    Thanks for your post. We only offer three cancellation methods:

     

    Cancel with a STAC code to cancel immediately without keeping your number. You’ll need to provide the STAC code to another network (not iD Mobile). If you don’t use the STAC code with a different provider, your account will stay active. Please don’t choose this option if you can’t provide the STAC code to another provider.

     

    Cancel with a PAC code to transfer your number to a different network.

     

    30‑day disconnection, where you continue using the service until the contract disconnects after 30 days.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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