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Community Member
CypherOne
Community Member
August 1, 2026
Question

Switched provoders with PAC but still being charged

  • August 1, 2026
  • 1 reply
  • 16 views

I've switched providers via PAC but still being charged. Nervous to cancel account as it says I'll lose my number. Is it safe to cancel? Can I be refunded for this month?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
August 2, 2026

Hi ​@CypherOne 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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