Skip to main content
Community Member
CypherOne
Community Member
Aug 1, 2026 6:48 PM UTC
Question

Switched provoders with PAC but still being charged

I've switched providers via PAC but still being charged. Nervous to cancel account as it says I'll lose my number. Is it safe to cancel? Can I be refunded for this month?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Aug 2, 2026 9:28 AM UTC

Hi ​@CypherOne 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement