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Community Member
October 29, 2025
Question

Terrible customer service, live chat is down

  • October 29, 2025
  • 1 reply
  • 106 views

I purchased a new phone 2 weeks ago with ID mobile and have been using the phone for less than 10 days. I had a notification to say I have gone over my 10gb data and that I would be charged £10 on my next bill. I was with another provider for 5 years with 3gb of data that i never once went over on… I can’t seem to contact anyone at ID mobile to get this resolved as the only line of contact is the live chat and that is down and no one is responding on messenger. If I knew the customer service was as bad as this I would never have taken out the phone! I would like to cancel my contact and return my device. How do I go about this?

    1 reply

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 29, 2025

    Follow the returns process as instructed in the link below.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.