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Makkari1
New Contributor
Aug 25, 2026 9:16 AM UTC

Text messages to finalise set up of online account not sent. Four so far.

Text messages to finalise set up of online account not sent. Four so far.

Want to cancel but can’t until I can access the account.

Shame really, ID has been good, but this is ridiculous.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Aug 27, 2026 3:45 PM UTC

    Hi ​@Makkari1,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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