Thinking of leaving I'd how long do I have to give notice

Forum|Forum|8 months ago
January 9, 2026
5 replies
599 views

Thinking of leaving I'd how long do I have to give notice as my network is crap going elsewhere I left my order network for the same reason

Best answer by WelshPaul

The terms and conditions state that iD Mobile requires 30 days’ notice. However, if you want to keep your number, you can request a PAC. In this case you won’t need to give 30 days’ notice; simply provide the PAC to the network you’re switching to.

17. Notices

17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

WelshPaulAnswer

Platinum  Contributor

The terms and conditions state that iD Mobile requires 30 days’ notice. However, if you want to keep your number, you can request a PAC. In this case you won’t need to give 30 days’ notice; simply provide the PAC to the network you’re switching to.

17. Notices

17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

L0rdvega

Helpful Contributor

Hey

If you're on SIM only. No notice is usually required

Just text PAC to 65075, and give the PAC to your new network provider

Remember there are only 4 major providers in the UK

EE

Three

Vodafone

O2

S

Sonia goldsburyAuthor

Active Contributor

Not on sim only my contact run out next month

Gemma M

iD Mobile Employee

Hi @Sonia goldsbury

Thank you for getting in touch, and we’re sorry to hear that you’re considering leaving iD Mobile. While we’d love to keep you with us, we completely respect your decision. If you’d like to leave and keep your number, you can request a PAC or STAC code up to 30 days before your contract ends. Once you receive the code, you have 30 days to use it, if it isn’t used within that time, your account will stay active. If you’d prefer to cancel your plan without keeping your number, you just need to give us 30 days’ notice, and your plan will end 30 days from the date of your request. Please note, if you request a PAC or STAC code during that 30-day notice period, it will cancel the disconnection request and restart the 30-day notice period.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.