The terms and conditions state that iD Mobile requires 30 days’ notice. However, if you want to keep your number you can request a PAC. In this case you won’t need to give 30 days’ notice; simply provide the PAC to the network you’re switching to.
 

17. Notices

17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

I would if my app work properly it keeps kicking me out all the time 

Hi ​@Sonia goldsbury 

Thank you for getting in touch, and we’re sorry to hear that you’re considering leaving iD Mobile. While we’d love to keep you with us, we completely respect your decision. If you’d like to leave and keep your number, you can request a PAC or STAC code up to 30 days before your contract ends. Once you receive the code, you have 30 days to use it, if it isn’t used within that time, your account will stay active. If you’d prefer to cancel your plan without keeping your number, you just need to give us 30 days’ notice, and your plan will end 30 days from the date of your request. Please note, if you request a PAC or STAC code during that 30-day notice period, it will cancel the disconnection request and restart the 30-day notice period.

Regards,

Gemma M

The iD Mobile Social Media Team

I've can't do anything with my app keeps kicking me out all the time and I done the update as well 

Hi ​@Sonia goldsbury ,

I’m sorry to hear the app keeps kicking you out. Please try the following steps:

-Restart your phone – a simple restart can often fix app issues.

-Check your internet connection – ensure you have a stable Wi-Fi or mobile data connection.

-Clear the app cache/data (Android) or reinstall the app (iPhone & Android) – this can remove any corrupted files causing crashes.

-Check for software updates – make sure your phone’s operating system is up to date.

-Log out and back in – sometimes refreshing the session can fix login issues.

-Try another device if available – this can help identify if the issue is device-specific.
 

If these steps don’t work, please let us know so we can escalate this to our technical team for further investigation.

Lmaiya

Hi I've done all that and still keep kicking me out my app