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Trade in- no replies or acknowledgement

  • September 22, 2025
  • 6 replies
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T
New Contributor

Looking through the threads here I am worried about the trade in process. My phone has arrived and is with the trade in team but I only know that from Royal mail. It's still recent but already now about to be beyond the quoted 3-5 days. This is all over the ID page advertising this so I dont accept the responses of emailing the trade up team! What do you do when they dont reply to anything. What are people's experiences with wait times. If I dont hear this week I'm thinking to cancel the ID upgrade I've done and think I'm within a cancellation window still! Any advice would be great

Best answer by WelshPaul

The link below states the following:


We’ll keep you in the loop every step of the way and will email you when we receive the phone, once we’ve valued it and as soon as the payment has been made.
 

 

    6 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • September 22, 2025

    The link below states the following:


    We’ll keep you in the loop every step of the way and will email you when we receive the phone, once we’ve valued it and as soon as the payment has been made.
     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • T.r1ch4rd50n
      • Author
      • New Contributor
      • September 23, 2025

      Great it says that but that's obviously not happened because I've had literally nothing back since it arrived or responses to emails 

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 24, 2025

      Hi there ​@T.r1ch4rd50n, they will be in touch as soon as possible.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 24, 2025

      Hi there ​@T.r1ch4rd50n, I’ve responded to your other threads.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • T.r1ch4rd50n
      • Author
      • New Contributor
      • September 25, 2025

      Thanks for responding but how long is ASAP I've still had absolutely no communications 

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 26, 2025

      Hi there ​@T.r1ch4rd50n, as we’re not the trade-in team, we can’t give specific time-frames I’m afraid, as the trade-in team across iD Mobile is ran by Currys.

       

      They will be in touch as soon as they can, and our apologies for the wait.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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