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Veryuniqueusername
Community Member
August 25, 2026
Solved

Transferring to Android from iOS

  • August 25, 2026
  • 1 reply
  • 9 views

Want to transfer my eSIM from my iPhone to my new Samsung but it doesn’t allow me to…how do I get in touch with customer services?

    Best answer by Tashnieka D

    Hi ​@Veryuniqueusername,

     

    Thank you for getting in touch.

    An eSIM cannot be transferred directly from an iPhone to a Samsung device, so you’ll need to request a new eSIM for your Samsung phone.

     

    You can contact our Live Chat team through iD Mobile Live Chat. When the chat opens, type “chat to human” or “agent” to request to be connected to a member of our team.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

    1 reply

    Tashnieka D
    iD Mobile Employee
    Tashnieka DAnswer
    iD Mobile Employee
    August 30, 2026

    Hi ​@Veryuniqueusername,

     

    Thank you for getting in touch.

    An eSIM cannot be transferred directly from an iPhone to a Samsung device, so you’ll need to request a new eSIM for your Samsung phone.

     

    You can contact our Live Chat team through iD Mobile Live Chat. When the chat opens, type “chat to human” or “agent” to request to be connected to a member of our team.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

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