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Community Member
Jan 16, 2026 8:53 PM UTC
Solved

trying hard to cancel

I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    Jan 17, 2026 8:35 AM UTC

    I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

    As ​@Geluk mentioned, iD Mobile plans are for personal use only and not business use. The account holder is the only person who can cancel the account. Who purchased the plan?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    Jan 17, 2026 7:40 AM UTC

    id Mobile doesn’t support business use; it’s for personal customers only.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    Jan 17, 2026 8:35 AM UTC

    I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

    As ​@Geluk mentioned, iD Mobile plans are for personal use only and not business use. The account holder is the only person who can cancel the account. Who purchased the plan?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.