trying hard to cancel | iD Mobile Community
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Question

trying hard to cancel

  • January 16, 2026
  • 2 replies
  • 16 views
D
Community Member

I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • January 17, 2026

    id Mobile doesn’t support business use; it’s for personal customers only.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 17, 2026

    I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

    As ​@Geluk mentioned, iD Mobile plans are for personal use only and not business use. The account holder is the only person who can cancel the account. Who purchased the plan?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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