Skip to main content
Solved

trying hard to cancel

  • January 16, 2026
  • 2 replies
  • 32 views

I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

Best answer by WelshPaul

I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

As ​@Geluk mentioned, iD Mobile plans are for personal use only and not business use. The account holder is the only person who can cancel the account. Who purchased the plan?

2 replies

Geluk
Silver Contributor
Forum|alt.badge.img+10
  • Silver Contributor
  • January 17, 2026

id Mobile doesn’t support business use; it’s for personal customers only.


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • January 17, 2026

I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

As ​@Geluk mentioned, iD Mobile plans are for personal use only and not business use. The account holder is the only person who can cancel the account. Who purchased the plan?