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Community Member
June 27, 2026

Trying to cancel new account!

  • June 27, 2026
  • 1 reply
  • 16 views

Trying to escape from an ID mobile account trap! After an unpleasant account opening where I supplied a PAC and DD details but was then asked to provide identification pics. Never happened with other providers so tried to cancel and get a new PAC and seek a new service. Customer compaints no help Now sitting with no phone service and no PAC. They are asking me for identification to cancel the contract!

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@phebas,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.