Skip to main content
Community Member
phebas
Community Member
June 27, 2026

Trying to cancel new account!

  • June 27, 2026
  • 1 reply
  • 18 views

Trying to escape from an ID mobile account trap! After an unpleasant account opening where I supplied a PAC and DD details but was then asked to provide identification pics. Never happened with other providers so tried to cancel and get a new PAC and seek a new service. Customer compaints no help Now sitting with no phone service and no PAC. They are asking me for identification to cancel the contract!

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      June 28, 2026

      Hi ​@phebas,

       

      I've just sent you a private message to help get this sorted.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

       

      We'll speak to you there.

       

      Thanks,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement