New Contributor

Question

Trying to leave....omg

Forum|Forum|6 months ago
March 9, 2026
3 replies
77 views

I'm trying to leave or cancel an account with ID.

Started the process last month and was advised there would be a 15.99 bill to pay. Fine by me. No problem. The number though is still pending disconnection and yet I get my dd notice of 31.99 being due in a couple of weeks As far as I'm concerned I've followed all steps correctly and just can't get any sense of it all and live chat takes an age.

Any advice please

iD Mobile Employee

Hi @Demented,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Hi.

Have now left and been disconnected but now I'm owed some money. I cancelled the direct debit after my last payment so how do I get my refund?

iD Mobile Employee

Hi @Demented,

Thank you for getting in touch. We’d be happy to assist you with your refund.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline