I started a contract 7 days ago and started trying to contact you 6 days ago with no success every live chat has ended with being told the systems are down try again in 1 hour. I have tried 4 times now.
I have screenshots of the conversations all on different days, the customer service is so bad I would not recommend ID mobile.
Unable to dpeak to anyone to cancel my contract
Hi
Thank you for your message.
We are really sorry to hear about your experience since starting your contract, and I completely understand how frustrating it must be to repeatedly try to get support and not be able to get through. That’s certainly not the experience we aim to provide, and I can appreciate why you’d feel disappointed.
We genuinely want to help put this right for you and make sure your concerns are properly addressed. If you’re still happy to proceed, we’d like to look into your account and the issue you’re facing so we can get this resolved as quickly as possible.
Thanks.
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