Hi ​@Sam358,

Thank you for your message.

We are really sorry to hear about your experience since starting your contract, and I completely understand how frustrating it must be to repeatedly try to get support and not be able to get through. That’s certainly not the experience we aim to provide, and I can appreciate why you’d feel disappointed.

We genuinely want to help put this right for you and make sure your concerns are properly addressed. If you’re still happy to proceed, we’d like to look into your account and the issue you’re facing so we can get this resolved as quickly as possible.

Thanks.

Yes please I just want it cancelling asap

Hi ​@Sam358, 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu