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Community Member
April 23, 2026

upgrade

  • April 23, 2026
  • 1 reply
  • 22 views

I’m looking to upgrade but there all to expensive compared to what I can get online with the same company 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@Brown22
     

    Thanks for getting in touch 👍

     

    I’m sorry to hear the upgrade options don’t feel competitive compared to what you’ve seen online.

     

    📌 Why prices can differ

    Upgrade offers are often different from new customer deals because:

     

    • New customer promotions are designed to attract new connections
    • Existing customers are shown tailored upgrade pricing based on their current plan, usage, and contract status
    • Some promotional pricing is only available at the point of joining, and isn’t always available for upgrades

    Because of this, we don’t offer price matching between upgrade and new customer deals.

     

    📞 What you can do next

     

    If you’re looking for the best possible offer for your upgrade, our Sales Team can check all available options for you, including any current promotions that may not show online:

    • 📞 0800 049 0250
    • 💬 Or Live Chat: https://www.idmobile.co.uk/live-chat

    They’ll be able to go through the latest deals and help find the best option for your needs 

     

    Owethu