Hi ​@Brown22, 
 

Thanks for getting in touch 👍

I’m sorry to hear the upgrade options don’t feel competitive compared to what you’ve seen online.

📌 Why prices can differ

Upgrade offers are often different from new customer deals because:

• New customer promotions are designed to attract new connections
• Existing customers are shown tailored upgrade pricing based on their current plan, usage, and contract status
• Some promotional pricing is only available at the point of joining, and isn’t always available for upgrades

Because of this, we don’t offer price matching between upgrade and new customer deals.

📞 What you can do next

If you’re looking for the best possible offer for your upgrade, our Sales Team can check all available options for you, including any current promotions that may not show online:

• 📞 0800 049 0250
• 💬 Or Live Chat: https://www.idmobile.co.uk/live-chat

They’ll be able to go through the latest deals and help find the best option for your needs 

Owethu