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upgrade

  • August 21, 2026
  • 1 reply
  • 13 views
C
Community Member

I have a big problem with you guys.

i have had my contrat done about 2 years ago, and I was due for an upgrade. 
now I cannot do my upgrade because my direct debit was removed.

i have signed a contract for 2 years , how about if I just stop paying ? As technically just about to finish my contract ? 
how shameful , to keep me on a contract longer and paying about 50 pounds , you ask me to pay for another 6 months the same wage when, my contract will be finished and stuck on the same option and phone.

this is so disappointing and disrespectful ! 
I want an answer as soon as possible! 

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • August 22, 2026

    Hi ​@CristianOstoin 

     

    Thank you for getting in touch, and I'm sorry to hear how frustrated this situation has made you feel.

    I understand that you're expecting to upgrade after being with us for around two years, and I appreciate how disappointing it is to find that you're currently unable to proceed.

     

    Kindly activate the direct debit on your account so that you can be able to update or you can contact our sales team on 0800 049 0250.

     

    • Go to Bills and tap Payments.
    • Select Change payment date.
    • Read the on-screen terms, confirm, and tap Next.
    • Pick your new date and tap Save. 

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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