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Jswannie
Community Member
Aug 24, 2026 5:31 PM UTC

upgrade

I am looking to upgrade but your deals are way more expensive than other networks 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Aug 25, 2026 5:04 PM UTC

    Hi ​@Jswannie, 

     

    Thank you for reaching out, and I'm sorry to hear that the upgrade deals you've seen elsewhere are more competitive. I understand why you'd want to make sure you're getting the best available value as an existing customer.

     

    Our Sales Team will be best placed to review your account and check the upgrade offers currently available to you. They can also discuss any alternative deals that may be available based on your eligibility.

     

    You can contact our Sales Team via Live Chat or by calling 0800 049 0250.

     

    We appreciate your patience and hope the Sales Team can find a suitable upgrade option for you.

     

    Owethu

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