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Community Member
August 16, 2026

upgrade deal

  • August 16, 2026
  • 3 replies
  • 28 views

Want to upgrade

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2026

    Hi ​@Calumtc

     

    Thank you for reaching out. Please note that if you require assistance with upgrading you would need to contact our sales team via:

    • Live Chat 
    • or 0800 049 0250

    Owethu

    New Contributor
    August 26, 2026

    Hi, why are you offering better deals to new customers instead of looking after loyal customers I’ve been with you for well over 2 years. The deals your offering new customers is a far better deal that you loyal customers, sort it out ID moblie 

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 30, 2026

    Hi ​@Kirks2324,

     

    We’re sorry that our current offers have left you feeling overlooked after more than two years with iD Mobile.

    Some promotions are specifically available to new customers or new connections, but our sales team can check which upgrade, and renewal deals may be available to you.

     

    Please contact our Sales team through iD Mobile Live Chat. Once the chat opens, type “chat to human” or “agent” to request to speak to a member of the team. They’ll be able to review the offers available for your account.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team