Hi ​@m00123,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Service is just appalling. It shows 1 bar 4G and can’t use it anywhere. How can I get a pac code to change network asap? Pointless to have a number that doesn’t work. I’m right next to embankment and it doesn’t work.  

Hi ​@m00123 

I do apologise for the inconvenience regarding the coverage issue, and that it's leading you to want to leave iD Mobile.

Kindly be advised, I'd suggest contacting our Sales team via Live Chat at https://www.idmobile.co.uk/live-chat, and they'll be able to look into this for you and assist you further.

-Michael Z

Thank you, I didn’t like the coverage and the service so I already left the network today. Thank you for your help. 

Hi ​@m00123 ,

Thank you for the message. If you need any further assistance, please let us know.

-Michael Z