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voice calls dropping

Forum|Forum|8 months ago
January 11, 2026
1 reply
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During a call the call cuts out. When I start again it cuts out usual within 3 mins. How can this be fixed?

Best answer by Gemma M

Hi @Prit2002

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again
Your iPhone should now recognise the SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

iD Mobile Employee

Hi @Prit2002

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again
Your iPhone should now recognise the SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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