Solved
voice calls dropping
During a call the call cuts out. When I start again it cuts out usual within 3 mins. How can this be fixed?
Gemma MAnswer
iD Mobile Employee
Jan 11, 2026 3:10 PM UTC
Hi
I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new/current number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
- Your iPhone should now recognise the SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
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