I have been with id for 2 years and today was offered an upgrade as it's due for renewal. 

I chose my phone and hot a processing email.

Then I received this ... 

 We're sorry but we've had to cancel your order (********) as it didn't pass our internal security checks. 

And that was it! No explanation nothing.

All I've done is pay the direct debit every month .. my son uses the data and I use the phone with WiFi as I don't go out.

So now I want to completely cancel the contract please if someone can help me do that along with the direct debit.

Thank you 

Regards 😊