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Active Contributor
June 6, 2025
Solved

Where is the complaint form?

  • June 6, 2025
  • 13 replies
  • 2414 views

On the page explaining how to raise a complaint https://www.idmobile.co.uk/help-and-advice/complaints-procedure it says you need to “Click on the button below and fill out a simple form”

The button does not exist

It’s almost like ID don’t want to know when things go wrong...

    Best answer by andewhite

    Okay ​@Bebaca, the following explains how to make a written complaint: 

     

    13 replies

    iD Mobile Employee
    November 18, 2025

    Hi ​@PBear,

    Could you please send us a private message with the details of your complaint? We’ll make sure it’s escalated to the relevant department and looked into promptly.

    Alternatively, you can email us directly at socialqueries@idmobile.co.uk if that’s more convenient.

     

    ~Marquerita

     

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    New Contributor
    September 2, 2026

    Same issue 1 year later. No option to submit a complaint inside or outside office hours. Not a difficult fix idMobile, it just adds frustration to already frustrated people. Get it sorted.  

     

    iD Mobile Employee
    September 7, 2026

    Hi ​@DHarley,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

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