Question

why does id mobile ring a broken phone to enquire whether the phone they're ringing is broken?

Forum|Forum|2 months ago
October 10, 2025
1 reply
37 views

Denis Shiel
New Contributor

I cannot see why Mobile keeps phoning my faulty phone connection -if they could get through them why would they have to be fixing it In the first place?!

My phone rarely accepts phones calls which is why I've been complaining to them for months & On the rare occasion someone can leave a voice message it's ONLY!! by chance that I might be going through my voice messages (admittedly a lot more these days since the fault!) And if I do get through to them to explain the situation to them AGAIN then I can be cut off at times for no reason other than, you guessed it, my faulty phone connection…

I told them time and time again that texts now seem to be getting through so why don't they just text me with a phone number and I'll call them back but do they?
NOOOOOOOO!!

🙄

M

+3

Michael Z
iD Mobile Employee
Forum|Forum|2 months ago
October 10, 2025

Hi @Denis Shiel,

I’m very sorry to hear about your frustrating experience with us at iD Mobile, especially regarding your calls and the lack of communication from our side.

If you’ve already raised a complaint and are awaiting feedback, you can contact our complaints team on 0800 049 1300 or 0800 049 2402. Alternatively, feel free to reach out to us with the best number to contact you, and we can make a note that communication by text or email might work best for you.

You can also send us a private message on our social platforms (Facebook or Instagram) or email us at socialqueries@idmobile.co.uk
with the details of your issue. We’d really appreciate the opportunity to make things right for you.

Michael Z.

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