wifi calling not working…

Forum|Forum|23 days ago
August 20, 2026
1 reply
17 views

I’m using an iPhone 16 provided by ID mobile and having set up everything for WiFi calling and looked at other threads to get help I still cannot get WiFi calling to work. It’s so frustrating.

My iOS is up to date, WiFi calling is enabled and I can receive text messages with no problem.

If I dial out while WiFi calling is enabled nothing happens and if someone calls me while WiFi calling is enabled it just goes straight to my voicemail.

For now I’ve just disabled WiFi calling but as normal phone service is poor in my house (despite Id mobile saying it’s excellent) getting this feature to work would be so useful.

Owethu M

iD Mobile Employee

Hi @Jwillturn,

Thank you for reaching out, and I'm sorry to hear that you're still unable to use Wi-Fi Calling. I completely understand how frustrating this must be, especially when the mobile signal at home is poor and Wi-Fi Calling would make a significant difference.

As you've already confirmed that your iPhone is up to date and Wi-Fi Calling is enabled, please try the following additional troubleshooting steps:

Restart your iPhone

Turn Wi-Fi Calling off.Switch your iPhone off completely and leave it off for around 30 seconds.

Turn it back on and reconnect to your Wi-Fi.
Once connected, go to Settings > Mobile Service/Mobile Data > Wi-Fi Calling and switch it back on.

Check your Wi-Fi connection

Make sure you're connected to your usual home Wi-Fi network.
If possible, restart your router and allow a few minutes for the connection to restore.
Try making a call while connected to Wi-Fi with Wi-Fi Calling enabled.

Check that your iPhone is using the correct mobile line

Go to Settings > Mobile Service/Mobile Data.
Make sure your iD Mobile line is switched on and selected for calls and mobile data.
If you use more than one SIM/eSIM, temporarily disable the other line and test Wi-Fi Calling again.

Reset network settings
If the issue continues, try:
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Please be aware that this will remove saved Wi-Fi networks and passwords and reset other network-related settings. It won't delete your personal data or apps.

Test Wi-Fi Calling again
Once the reset has completed, reconnect to your Wi-Fi, enable Wi-Fi Calling and allow a few minutes for the service to register before testing an incoming and outgoing call.

If Wi-Fi Calling still isn't working after completing these steps, please contact us via Live Chat. Our team can complete the necessary security checks, review your account and Wi-Fi Calling configuration, and investigate this further to determine why calls are going straight to voicemail when Wi-Fi Calling is enabled.

We apologise again for the inconvenience and appreciate your patience while we work to get this resolved.

Owethu