hI ​@Salfea 

Thak you for getting in touch with us.

Unfortunately, we don’t offer a “pause” option on plans, so your current plan will continue to be charged even if you’re not using it. If you want to keep your number, the best option would be to keep the plan active.

If you don’t mind getting a new number when you return, you could cancel the current plan and set up a new one later, but you would lose your existing number.

Thank you,

Zandile M

The iD Mobile Team

Thank you very much for the info. Is there a way I can talk to someone about this or do I just do it all through the app? 

Hi ​@Salfea,

You are able to talk with our customer service team via live chat. Our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

Once connected, simply explain your request and an advisor will assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team