work sim msternity leave query

Forum|Forum|6 months ago
April 2, 2026
3 replies
35 views

I am going on leave shortly and have got my work sim through ID. Is there a way I can pause my plan so I am not charged but can keep the same number for 9 months? Or am I best just to leave and get a new one when I come back?

Z

Zandile M

iD Mobile Employee

hI @Salfea

Thak you for getting in touch with us.

Unfortunately, we don’t offer a “pause” option on plans, so your current plan will continue to be charged even if you’re not using it. If you want to keep your number, the best option would be to keep the plan active.

If you don’t mind getting a new number when you return, you could cancel the current plan and set up a new one later, but you would lose your existing number.

Thank you,

Zandile M

The iD Mobile Team

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S

SalfeaAuthor

New Contributor

Thank you very much for the info. Is there a way I can talk to someone about this or do I just do it all through the app?

Gemma M

iD Mobile Employee

Hi @Salfea,

You are able to talk with our customer service team via live chat. Our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

Once connected, simply explain your request and an advisor will assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.