zuzanna2014 | iD Mobile Community
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zuzanna2014

  • December 5, 2025
  • 1 reply
  • 10 views

Hi how i need cancel my plan

1 reply

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 5, 2025

Cancelling a Plan with iD Mobile

To cancel a plan with iD Mobile, you can follow these steps:

  • Via the iD Mobile App or My Account Online:
    1. Open the iD Mobile app or log in to My Account Online.
    2. Tap on "Plan".
    3. Tap on "Leave iD".
    4. Tap on "Cancel my iD plan".
  • Live Chat: You can also contact the iD Mobile Live Chat team for assistance with cancelling your plan.
  • Text: If you are looking to switch to another network and keep your number, you can request a PAC by texting PAC and your Date of Birth (DDMMYY) to 65075.
  • Calling the Sales Team: For further assistance or to discuss your options, you can call the iD Mobile sales team on 0207 139 1397 or 0333 003 7777 from a landline or 7777 from your iD phone. Please note that cancelling your direct debit does not cancel your contract. You must contact iD Mobile directly to request cancellation and provide at least 30 days' notice.