We know how important it is to get your pre-paid postage bag so you can send your old phone back to us to trade-in. Due to delays with Royal Mail, it can take up to 10 working days for your bag to arrive:
It has been more than 10 working days. What should I do?
If you still haven’t received your bag after 10 working days, you will need to contact our trade-in partner, Currys.
You can request a replacement bag using the contact details below:
- Call: 0370 111 6565
- Email: TradeUpHelp@currys.co.uk
Don't worry about the delay affecting your trade-in value. All quoted prices will be honoured despite the postage disruption.
