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Community Member
July 3, 2026

18+ websites unable to access them

  • July 3, 2026
  • 1 reply
  • 158 views

Unable to access 18+ websites

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 3, 2026

    Hi ​@Aliacik,

     

    We're sorry to hear you're having trouble accessing 18+ websites.

     

    First, you'll need to make sure that the Adult Content Filter has been removed from your iD Mobile account. You can do this by:

    • Logging in to the iD Mobile app or My Account online.
    • Going to Services (or Manage my services).
    • Selecting Adult Content Filter.
    • Following the prompts to remove the restriction (you may need to verify your age).

    If the restriction has already been removed, you may also need to check your browser settings:

    • Google Chrome: Check whether SafeSearch is enabled by visiting your Google account's SafeSearch settings and turning it off if required.
    • Firefox: Ensure any parental control or content filtering extensions are disabled.
    • Safari (iPhone): Go to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content, and make sure it isn't set to Limit Adult Websites.
    • Microsoft Edge: Check that Microsoft Family Safety or any SafeSearch settings aren't restricting content.

     

    If you've checked all of the above and you're still unable to access 18+ websites, please contact our Customer Service team via Live Chat so they can check whether the restriction has been fully removed from your account.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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