Hi ​@Aliacik,

We're sorry to hear you're having trouble accessing 18+ websites.

First, you'll need to make sure that the Adult Content Filter has been removed from your iD Mobile account. You can do this by:

• Logging in to the iD Mobile app or My Account online.
• Going to Services (or Manage my services).
• Selecting Adult Content Filter.
• Following the prompts to remove the restriction (you may need to verify your age).

If the restriction has already been removed, you may also need to check your browser settings:

• Google Chrome: Check whether SafeSearch is enabled by visiting your Google account's SafeSearch settings and turning it off if required.
• Firefox: Ensure any parental control or content filtering extensions are disabled.
• Safari (iPhone): Go to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content, and make sure it isn't set to Limit Adult Websites.
• Microsoft Edge: Check that Microsoft Family Safety or any SafeSearch settings aren't restricting content.

If you've checked all of the above and you're still unable to access 18+ websites, please contact our Customer Service team via Live Chat so they can check whether the restriction has been fully removed from your account.

Regards,

Gemma M

The iD Mobile Social Media Team