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Question

2 ACCOUNTS BUT ONLY EVER USED 1, HOW DO I CANCEL THE UN USED SIM CARD ?

Forum|Forum|6 months ago
April 2, 2026
1 reply
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I pay for 2 sim cards on my account but i have only ever used 1. I have tried to cancel the sim that i have never used but i keep paying for it every month. Does anyone know how to cancel this. I even got to speak to a lady a couple of months ago that works for I.D Mobile but she has failed to cancel this sim card. Any ideas please ?

iD Mobile Employee

Hi @Lollipopman,

I am so sorry to hear of the issues that you are facing regarding your disconnection request.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

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