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2 accounts - only showing 1

  • May 5, 2026
  • 1 reply
  • 5 views
J
Community Member

I have 2 account (2 phone numbers/2 contracts) on my name in my email.

I log in and I cannot for the life of me find the other number anywhere even though they've taken money from my bank for direct debit.

Where can i find the other account? i also need to change the bank account of the direct debit. 

How do i do this? 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 5, 2026

Hi ​@Jemmalou,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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