Hi ​@Hedges, 

I’m really sorry to hear you’re having trouble viewing your second number on the app, and I understand how frustrating that must be especially if your main number is working fine.

To help narrow this down, could you please confirm:

• Are you experiencing the same issue when logging in via the website, or is it only happening on the app?
• What is the make and model of your handset?

In the meantime, here are a few troubleshooting steps you can try:

• Log out and back into the app
• Clear the app cache/data (or reinstall the app)
• Ensure both numbers are fully registered under the same account details (name must match)
• Check if you’re able to switch between numbers within the app settings

This will help us determine whether it’s an app-related issue or something account-specific. Once you confirm the above, we can guide you further.

Thanks for your patience.

Owethu

Hi ID mobile

To revive this thread, I have the same issue.

I have uninstalled and reinstalled the app but can only access my daughters SIM only account and not my own SIM only account which is showing but is greyed out.

Help appreciated please

Hi ​@Fabes.

Thank you for the update.

Thanks,

Marquerita

The iD Mobile Team