Thank you. Resolved.

Please close this topic.

Hi ​@Hblee2083 

Thanks for letting us know the issue has now been resolved. 

I have also gone ahead and removed your account information from the post. Please do not share any personal or account details on the community as these are public threads. 

Please reach if we can assist you in the future. 

Thanks, 

Natalie 

Hi, I have the same problem and have had both accounts for a number of years now and never resolved this.

I have tried to add the other mobile number (my daughters) to the mobile app but it won’t let me says ‘sorry your details don’t match our records’.
How can I resolve this and unlink both accounts from the one email?

I would prefer to do this over the phone with a human being as I keep going round help chats and article circles!

thanks 

Hi ​@Anna Hartley 

I am so sorry to hear of the issues you are facing.

Here are the steps on how to add a additional number to your account:

1. On the 'Home' screen, tap 'View your plans' located in the top right of the screen.
2. Tap the 'Add new plan' button.
3. Enter the mobile number for the plan that you wish to add to the account. > The number must begin with 07 and be 11 digits long.
4. Enter the last name of the account holder and then enter the date of birth of the account holder. > Once done, tap 'Next'.
5. You should now have received an SMS to the iD Mobile number that you are adding to the account, which contains the one-time passcode.
6. Enter the 8-digit code into the boxes displayed on the screen.

Regards,

Gemma M

The iD Mobile Social Media Team