I have two iD Mobile accounts. My personal account appears when I log in, but my son's SIM-only plan no longer does. I'm still paying £6 per month by Direct Debit and receive the monthly bill notification emails to this email address, but I can't access the bills because the account isn't visible in My Account. The original SIM has been lost, so I don't know the mobile number and can't request a replacement SIM. Could you please locate the account, tell me the mobile number, relink it to my online account if possible, and arrange a replacement SIM?
2 id mobile accounts to the same email address
+10Hi
Thank you for reaching out.
We're sorry to hear you're having difficulty accessing your son's account and understand how frustrating this must be.
For security and data protection reasons, we're unable to locate an account, disclose the associated mobile number, or arrange a replacement SIM through this platform.
Please contact us via Live Chat or send us a direct message through one of our social media platforms, where we'll be able to complete the necessary security checks and assist you with locating the account, discussing the available options, and arranging a replacement SIM if appropriate.
Owethu
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