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Question

50gb loyalty data add-on not applied

  • March 21, 2026
  • 5 replies
  • 50 views

I have paid for 200gb per month on a 24 month contract. It is made up of 150gb with 50gb loyalty bonus. When it didnt arrive my first month on the 24th i contacted customer service & they assured me it will be added automatically when the 150gb runs out. However my 150gb has now run out but the 50gb hasnt been added. The bot has not solved it & customer service is closed till 9am tomorrow? What am i supposed to do for the next 13 hours with no data? Stand outside a take away to get on the wifi which is what i am having to do to write this message? Come on id mobile at least deliver what customers have paid for.

 

 

 

 

 

 

5 replies

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • March 22, 2026

Hi ​@Pabloblue 

 

Thank you for getting in touch, and I’m sorry for any inconvenience caused.

 

The loyalty add-on may not always be visible in the app. To confirm whether it has been successfully added to your account, please contact our Live Chat team or reach out via our social media channels. Our team will be happy to check this for you and provide further assistance.

 

-Owethu


  • Author
  • New Contributor
  • March 22, 2026

Its still not been added


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • March 22, 2026

Hi ​@Pabloblue,

 

I am so sorry to hear that your Loyalty add-on has not been added for you. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 23, 2026

Not added this month or last month either. Now when i speak to customer services they say i have to use my 150gb from the 24th to the 7th as the 7th is when i upgraded & then the 50gb will be added...but i will have to last from the 7th till the 24th with 50gb. So use 75gb per week for 2 weeks then last on 25gb per week for 2 weeks. Its a bit awkward idmobile. Having to use up 10.5gb per day for 2 weeks to then qualify for 3.5gb per day for 2 weeks. Id appreciate it if i could have my 150gb plus 50gb bonus added on the 24th & then i can divide into 6.5gb per day please. Or bring my upgrade day to the 24th or my billing day to the 7th. Id appreciate any help thankyou.


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2026

Hi ​@Pabloblue ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai