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Community Member
July 23, 2026
Question

about my sim issue

  • July 23, 2026
  • 2 replies
  • 9 views

So I was on a Vodafone contact and now I’ve changed over to Id mobile. When I message people some people it coming up with one number and some other people it coming up with another. 
I’m just very confused

    2 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    July 23, 2026

    It would appear your port of your number is not complete or it my of got crupt corrupted in the change over.

    If it's not working as it should contact sale

     

    Which device do you have? 

     

    Joe 

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 24, 2026

    Hi ​@Lauralou92,

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings
       

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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