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Antony Gibson
New Contributor
Antony Gibson
New Contributor
June 28, 2026
Question

Account Deletion without a number to add

  • June 28, 2026
  • 3 replies
  • 18 views

Hi there,

I have previously created an account with iD, with my email and a password, but never ended up using this account for my phone - i have a different account created with a different email address. 

How can i delete this account that has no number tied to it, because every method i have tried so far requires inputting a mobile number to continue with anything. 

Thanks

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 29, 2026

    Hi ​@Antony Gibson,

     

    Thanks for getting in touch.

     

    Just so we can point you in the right direction, could you confirm whether you're referring to your iD Mobile app/online account or your iD Community account?

     

    Once we know which account you mean, we'll be happy to advise on the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Antony Gibson
    New Contributor
    Antony GibsonAuthor
    New Contributor
    June 29, 2026

    thank you for your response, I am trying to make changes to my mobile app account.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 29, 2026

    Hi ​@Antony Gibson,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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