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Question

Account Deletion without a number to add

  • June 28, 2026
  • 2 replies
  • 2 views
Antony Gibson
New Contributor

Hi there,

I have previously created an account with iD, with my email and a password, but never ended up using this account for my phone - i have a different account created with a different email address. 

How can i delete this account that has no number tied to it, because every method i have tried so far requires inputting a mobile number to continue with anything. 

Thanks

    2 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Antony Gibson,

     

    Thanks for getting in touch.

     

    Just so we can point you in the right direction, could you confirm whether you're referring to your iD Mobile app/online account or your iD Community account?

     

    Once we know which account you mean, we'll be happy to advise on the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Antony Gibson
    New Contributor
    • Antony Gibson
    • Author
    • New Contributor
    • June 29, 2026

    thank you for your response, I am trying to make changes to my mobile app account.

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