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Community Member
BrittanyA5
Community Member
July 8, 2026
Question

account details

  • July 8, 2026
  • 1 reply
  • 16 views

I’ve had an ID account for my daughter’s number for the past 6 months, it is set up in my email. I recently ordered a phone on contract through ID also using my email but I can’t see the details for my contract on the app 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 10, 2026

    Hi ​@BrittanyA5, 

     

    Thank you for reaching out.

     

    We're sorry to hear you're having difficulty viewing your new account in the iD Mobile app.

     

    If both accounts are registered using the same email address, you'll need to add the new account to the app. To do this:

    • Open the iD Mobile app and sign in.
    • Tap the Profile or Account section.
    • Select Add another account.
    • Enter the mobile number and account details for your new contract.
    • Complete the verification process to link the account.

    Once completed, you'll be able to switch between both accounts within the app.

     

    If you're unable to add the new account, please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to investigate further.

     

    Owethu

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