Hi ​@S R Mandal 

How have you been informed that your account has been suspended?
If an account is suspended (usually due to non or late payment) then mobile data will also not work.

Try the following troubleshooting steps:-

• Restart your handset
• Toggle Airplane Mode on for 60 seconds and then off
• Ensure the correct SIM is selected as the default for calls and messages (if your handset supports Dual SIM)
• Check that Call Barring is disabled
• Manually select the network:
  • Go to Settings
  • Select Mobile Network
  • Select Network Operators
  • Turn off Automatic Selection
  • Wait for available networks to load
  • Select a network manually
  • Then re-enable Automatic Selection
• Reset your network settings:
  • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
  • Android: Settings > General Management/System > Reset > Reset Mobile Network Settings
• Ensure your handset software is fully up to date

If you've recently returned from abroad, it can also help to switch the handset off for a few minutes and allow it to re-register on the UK network once restarted.

If non of these help then your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
   

Good luck x

Hey December Angel. It works now. Thank you