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New Contributor
September 5, 2026

account sus

  • September 5, 2026
  • 3 replies
  • 18 views

Account suspended. Can't make calls or send text. But mobile data works

    3 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    September 6, 2026

    Hi ​@S R Mandal 

    How have you been informed that your account has been suspended?
    If an account is suspended (usually due to non or late payment) then mobile data will also not work.

    Try the following troubleshooting steps:-

    • Restart your handset
    • Toggle Airplane Mode on for 60 seconds and then off
    • Ensure the correct SIM is selected as the default for calls and messages (if your handset supports Dual SIM)
    • Check that Call Barring is disabled
    • Manually select the network:
      • Go to Settings
      • Select Mobile Network
      • Select Network Operators
      • Turn off Automatic Selection
      • Wait for available networks to load
      • Select a network manually
      • Then re-enable Automatic Selection
    • Reset your network settings:
      • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
      • Android: Settings > General Management/System > Reset > Reset Mobile Network Settings
    • Ensure your handset software is fully up to date

    If you've recently returned from abroad, it can also help to switch the handset off for a few minutes and allow it to re-register on the UK network once restarted.

     

    If non of these help then your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 6, 2026

    Hey December Angel. It works now. Thank you

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@S R Mandal,

     

    That's great to hear, thanks for coming back and letting us know.

     

    I'm really pleased that everything is working again now.

     

    A big thank you as well to @December Angel for taking the time to help out. Community members sharing their experiences and suggestions can make a real difference.

     

    If you ever need any further assistance in the future, please don't hesitate to get back in touch. We'll be happy to help.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.