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Question

Active plan shows as being disconnected

  • December 23, 2025
  • 1 reply
  • 20 views
S
Community Member

Hi - I had previously been a customer of ID before transferring networks.

I have recently returned to ID, with the same number I left with, however my plan shows it is still disconnected (even though it is active). 

As things stand I cannot access the account online.


How do rectify this?​​​​​​

    1 reply

    Zubeida H
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • December 24, 2025

    Hi ​@smck75 

     

    We are sorry to hear that you are struggling to log onto your account. 

    Have you tried reregistering again? That could be as to why it’s not working. You need to register again. 

     

    Thanks. 

     

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