Hi ​@Rusty D 

Thank you for getting in touch with us.

If your second SIM is being used in an iPad and is unable to receive SMS verification codes, we understand that this can make it difficult to add the account to the iD Mobile app.

Unfortunately, the app registration process requires SMS verification to the mobile number associated with the account. As iPads cannot receive standalone SMS messages, we're unable to manually add the account on your behalf.

Please confirm if you are able to take the sim card to another phone to see if you will receive sms.

Thank you,

Zandile M

The iD Mobile Team 

I can’t put the sim in anything else as it’s an eSIM .  if there were a way I could get a physical sim cared it wouldn’t be a problem, but I can’t get on to the website to request one for this account for the same reason

Hi ​@Rusty D.

Thanks for explaining the situation. I understand it’s frustrating when you can’t access the website to request a replacement SIM.

You do have two options to get a physical SIM for your account:

Collect in store: You can pick up a replacement SIM from your nearest Currys store at no extra cost. 

Home delivery: If you’d prefer a SIM delivered to your home, please contact us via live chat here: https://www.idmobile.co.uk/live-chat.

Our team can arrange a replacement SIM to be posted to your address, usually arriving within two working days.

Once you receive the sim, you can activate it here: www.idmobile.co.uk/yoursim.

Thanks,

Marquerita

The iD Mobile Team