Adding an eSim Plan to the App, with nonSms

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I have an eSIM installed on my iPad and I want to manage the plan via the ID Mobile app. to add the plan however, an sms is sent to the number with a OTP for authentication. An iPad cannot receive an SMS and an eSIM cannot be transferred, so how can I add the plan to my app?

Gemma M

iD Mobile Employee

Hi @VJR76,

Unfortunately, the verification code needs to be received by the mobile number linked to the plan, so the eSIM would need to be active on a device capable of receiving SMS messages to complete the verification.

In this situation, we’d recommend contacting our Live Chat team to arrange a replacement physical SIM. You can then:

Activate the replacement SIM in a compatible phone that can receive SMS messages.
Use the verification code to add the plan to your iD Mobile account.
Once the plan has been successfully added, request a new replacement eSIM through your account.
Install the new eSIM on your iPad.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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