Hi, I have 4 numbers that I pay for but I can only manage 1.Im trying to add my kids numbers to my account so I can manage data ect but it always says your details are not recognised. I have tried signing up with their own email/details but still get the same message everytime. Thanks

Hi there @Chrisbe9999999, sorry to hear this and our apologies for the wait in response, this never came through to our queue until now for some reason.I’d recommend raising this to our live-chat:https://www.idmobile.co.uk/live-chatThanks,Tyler

adding another number to my account

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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