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Question

adding another number to my account

  • September 5, 2025
  • 1 reply
  • 74 views
C
Community Member

Hi, I have 4 numbers that I pay for but I can only manage 1.

Im trying to add my kids numbers to my account so I can manage data ect but it always says your details are not recognised.

 

I have tried signing up with their own email/details but still get the same message everytime.

 

Thanks

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 1, 2025

    Hi there ​@Chrisbe9999999, sorry to hear this and our apologies for the wait in response, this never came through to our queue until now for some reason.

     

    I’d recommend raising this to our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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