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Question

adding second sim to my plans

  • August 17, 2026
  • 1 reply
  • 6 views

I’m trying to add my second ID sim only sim to my existing plan in the app, I input my details but says Sorry, your details don’t match our records.

 

can anyone help please?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@Robbo75

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu