Community Member

adding second sim to my plans

I’m trying to add my second ID sim only sim to my existing plan in the app, I input my details but says Sorry, your details don’t match our records.

can anyone help please?

iD Mobile Employee

Hi @Robbo75,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

1 reply