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Robbo75
Community Member
August 17, 2026

adding second sim to my plans

  • August 17, 2026
  • 1 reply
  • 13 views

I’m trying to add my second ID sim only sim to my existing plan in the app, I input my details but says Sorry, your details don’t match our records.

 

can anyone help please?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 19, 2026

    Hi ​@Robbo75, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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