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New Contributor
September 15, 2025
Question

Adding user to account

I’ve added a user to my account but now my app is stating PLAN DISCONNECTED and I can’t see any details 

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    1 reply

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2025

    Hi there ​@MicT, sorry to hear this and our apologies for the wait in response, this never came through to our queue until now for some reason.

     

    Are you still having the same issue please?

     

    Thanks,

    Tyler

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