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Question

Adding user to account

  • September 15, 2025
  • 1 reply
  • 35 views
M
New Contributor
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I’ve added a user to my account but now my app is stating PLAN DISCONNECTED and I can’t see any details 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 1, 2025

    Hi there ​@MicT, sorry to hear this and our apologies for the wait in response, this never came through to our queue until now for some reason.

     

    Are you still having the same issue please?

     

    Thanks,

    Tyler

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