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Allow adding a nickname or identity to a plan

  • August 1, 2026
  • 1 reply
  • 16 views

Hi,

I have multiple plans. When switching/viewing plans the name is always the same as the value used is the billing name.

May I suggest adding the ability to add a custom name/nickname override to a plan to make it easily identifiable for customers with multiple plans? Maybe even the ability to add a photo.

The phone number is there but for people that don’t know the numbers or maybe struggle to read numbers/small text this would be a welcome accessibility and user experience improvement.

 

Thanks

Best answer by Zubair H

Hi ​@msimmo 

 

Thanks so much for bringing this to our attention. We will definitely inform the team regarding this and see what updates they are able to do. 

 

Thanks so much for letting us know, 

 

Zubair

1 reply

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  • iD Mobile Employee
  • Answer
  • August 12, 2026

Hi ​@msimmo 

 

Thanks so much for bringing this to our attention. We will definitely inform the team regarding this and see what updates they are able to do. 

 

Thanks so much for letting us know, 

 

Zubair