Anyone else blocked - iD Mobile website?

Forum|Forum|21 days ago
August 21, 2026
4 replies
31 views

Hi all,

Has anyone else tried to access the iD Mobile website recently and got this error message?

I can’t access it from either my saved link or the link in my ‘your bill is ready’ email (which has always worked previously) 🤔

If I do an internet search for ‘iD Mobile’ I can look at the opening page but when I try to login to my account, via the top RH icon, I get the same error message😤

I managed to get into my account last month to download my bill and nothing has changed with regards to any settings since then so I am at a loss 😟

I have never come across this before 😕

Help!

Ta kindly x

M

Marquerita T

iD Mobile Employee

Hi @Decembersangel72.

Thanks for posting, that’s really frustrating when the usual links and login suddenly stop working, especially when nothing’s changed on your side.

Please contact us directly via live chat so our team can reset your account from our end: https://www.idmobile.co.uk/live-chat.

Once they’ve reset your access, they’ll walk you through logging back in and downloading your bill.

Thanks,

Marquerita

The iD Mobile Team

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Decembersangel72Author

Gold Contributor

Thanks @Marquerita T

I tired again the next night and everything worked as it should and I was able to gain entry to my account and download the bill.

No idea what happened 🤷, maybe a glitch in the matrix 🤔😁

x

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